Last updated: October 27, 2026
We want you to be happy with Sumaro. This policy explains when you can get a refund.
The Free plan lets you analyze up to 10 receipts per month with no card. We recommend using it to try the app with your own documents before upgrading to Pro.
You can cancel at any time with the "Manage my subscription" button in the app, without calling or writing to anyone. Once you cancel, you are not charged for the next month, and you keep Pro until the end of the month you already paid for. Months already started are not partially refunded.
If you upgraded to Pro and did not analyze any receipts beyond the 10 of the Free plan, you can ask for a full refund of your first charge ($9 USD) within 7 days. Once refunded, your account goes back to the Free plan.
If the app shows an error and does not give you results, that receipt is not counted. If it was counted by mistake, write to us and we will fix it. If the extracted data has errors, you can also write to us and we will review the case.
If you bought a pack of 50 credits before the subscription existed and have not used any credit from that pack, you can ask for a full refund ($9 USD) within 14 days of purchase. Credits already used are not refunded, because each analysis has a real cost for us.
If you were charged twice or there was a technical error in the charge, we refund the full amount of the mistaken charge.
Approved refunds are sent to the same card used for the purchase, through Stripe. Your bank may take 5 to 10 business days to show it. When a pack is refunded, its credits are removed from your account.
If you have a problem with a charge, please write to us first. We can almost always solve it faster than a bank dispute.